Signup & activation
I signed up but cannot reach the Dashboard?
If Setup is not finished yet, the app sends you to Setup. Finish the wizard (and on a live site: open Start shop setup from the welcome email) before Dashboard.
I did not get the activation / setup email?
Check spam
Ask your MadeLab / hosting team if email delivery is configured
On some trial sites you may not need the email unlock at all
How is Google signup different from email/password?
Google signup also creates a new shop. You are often ready to continue immediately; a live site may still send a Start shop setup email.
I only want to add staff — do I need shop Sign up?
No. Shop admins create users under Users. Shop Sign up is for opening a new shop.
Does portal Sign up open a shop?
No. That is buyer registration on an existing shop’s customer portal.
Setup wizard
Can I run the wizard again?
It is built for the first open. After Setup finishes, change things in Settings and the catalog screens — not by replaying Setup like signup.
I only chose PrintShop — can I add Portfolio later?
Yes. Settings → Product modes. Portfolio is on Free by default.
Where does sample data come from? How do I remove it?
Demo customers, orders, and products come from the Sample data step (usually on). Spot them by @example.com emails and demo-style order numbers. Ignore them when live, or delete / archive them when you no longer need them. Your platform team can turn sample data off for later signups; starter catalogs still install.
Does a new shop copy data from another demo shop?
No. Each new shop gets its own catalogs and sample rows. Nothing is shared with other shops’ live data.
Plans & modules
Can Free use Orders?
Yes — core PrintShop (orders, quotes, customers, decoration, …) within volume limits. No Inventory module, shipping label purchases, reports, and similar Starter+ / Pro+ extras.
Why is Inventory missing from the sidebar?
You need Pro or Custom, and usually PrintShop product mode. Free/Starter hides it or shows an upgrade panel.
Who assigns Custom?
Not self-serve at signup. Sales or a platform administrator assigns it under Platform → Tenants.
What does Suspend shop mean?
A platform administrator suspends the shop: staff cannot sign in and the shop host no longer works as usual. They can reactivate it from the same Tenants screen.
Payments
How is Settings → Payment processor different from Billing?
Payment processor | Billing | |
|---|---|---|
Who pays | Customer pays the shop (order invoices) | Shop pays MadeLab (subscription) |
Example | Connect Stripe for customer pay | Upgrade Free → Starter |
I finished “Connect with Stripe” but still cannot charge?
Finish Stripe’s onboarding screens until it returns you to the app. Re-open Payment processor and confirm the connection shows as complete.
Other help in the product
Where | Content |
|---|---|
Help | Short FAQ + guide topics |
Documentation ( | Public guides |
About App | In-dashboard product overview |
Pricing | Live plan comparison |
Contact | Contact |
Back to the index: README.
Finish Setup before inviting buyers. You can always refine shop settings later under Settings.