Help & FAQ
Frequently asked questions
Click a question to expand the answer. Only one entry stays open at a time so you can read without clutter.
Yes. Each workspace is a tenant with its own customers, orders, inventory, and staff. Cross-tenant access is never allowed — plan limits and RBAC apply inside your shop only.
Paid tiers are cumulative: Starter includes everything in Free, Pro includes Starter, and Custom includes Pro plus API access, custom domain, shop URL slug, and a dedicated install.
No for the Free plan — create a workspace and run core orders and production. Paid tiers use checkout when Stripe billing is enabled in your environment.
Your subscription decides which modules exist for the shop (reports, inventory, portfolio, API, etc.). Roles then decide what each user can do inside those modules.
On Pro and Custom, enable the public order status portal — customers enter order number and email on /order-status without logging into your dashboard.
Everything in Pro, plus REST API access, custom domain, editable shop URL slug, and a dedicated install (not shared multi-tenant infrastructure) — contact us for enterprise sizing.
On Pro and Custom, list portfolio products for other shops to browse and purchase. Buyers checkout through the platform; sellers manage listings and receipts from the Marketplace section in admin.
Shops can connect Stripe, PayPal, and Square for order payments and marketplace checkout. Availability depends on credentials configured in shop settings.
Guides we are expanding
Full step-by-step articles live in documentation. Below are quick answers and topics we cover most often.
Getting started
Create your workspace, invite staff, and run your first order through production.
Roles & stations
Who can see pricing, which station updates status, and how parallel production works.
Billing & plans
Free vs paid tiers, what stacks on each plan, and when modules unlock.
Order status
Public /order-status lookup for Pro and Custom — order number plus email.
Compare plan limits and modules on pricing, or read more about the product on about.