Who this is for
You are… | Can you use Knowgle? |
|---|---|
MadeLab platform root / internal support | Yes — menu Support → Knowgle |
Shop owner / staff in a tenant | Usually no — the Articles menu is platform-root only |
If you run a print shop and need staff SOPs, keep notes where your team already works (shared drive, order notes, training). Knowgle feeds the platform docs site.
Open Articles
Sign in as a platform root user.
Open Support → Knowgle → Articles.
Search by title, or filter by category when the list offers it.
Each row is one guide. You’ll see published status and whether the article is public (fits /docs) or private.
Public vs private vs published
Setting | Meaning |
|---|---|
Published on | Article is live for the intended audience |
Published off | Draft / hidden from |
Visibility = public | Published public pieces can appear at |
Visibility = private | Kept inside the staff library — not for the open docs site |
Published and public is required before “View on /docs” makes sense.
Publish only what staff or the public should see — drafts stay private until you publish.