Request new work
Buyer opens Request quote → fills method, lines, dates, locations, artwork (within your portal field rules) → creates a draft order and notifies shop managers.
What they can click (by status)
Buyer can… | When |
|---|---|
Approve / revise / reject a proof | Proof is awaiting the customer |
Accept / decline / request changes on a quote | Order is in Quote and not expired |
Request changes / cancel | Draft, pending review, or approved (as offered) |
View docs & pay links | After the shop issues them |
Once the job is in production (or later), change/cancel is usually read-only — exact buttons follow the order detail UI.
Staff side of proofs and quotes: Orders.
Pay invoices
Open Invoices in the portal.
Pay one invoice, or Pay all open when two or more are open.
Money uses your shop’s Settings → Payment processor — not MadeLab Billing.
Saved cards live under Payment methods. Receipts under Receipts.
Production milestones
Order Status / guest order-status lookup needs Pro+. Free/Starter shops may not show those tracking pages.
Test with one trusted buyer account first — confirm invite email, activation, and a sample quote or proof before go-live.