Buyer used staff Sign in / Sign up
Wrong surface. Invite them → activate → portal Sign in.
Portal Sign up does nothing
Self-registration is off. Shops must invite.
Activation link expired
About 7 days. Use Resend portal invite on the customer.
Staff password won’t open the portal
Correct — different account types.
“Customer portal unavailable”
Wrong host / missing custom domain / inactive shop. Send your shop’s portal URL.
No orders in the list
Bill-to/ship-to emails must match the portal user. Staff drafts stay hidden unless they’re that buyer’s quote request.
Same email, two shops
Supported — choose shop after sign-in. Locations and cards are account-level across shops.
Cards saved but checkout fails
Check Settings → Payments. Portal pays your shop, not MadeLab SaaS.
No production tracking?
Need Pro+ for customer order status. Free/Starter omit those pages.
Is Marketplace part of the portal?
No.
Stripe “customer portal” in billing docs
That’s for the shop subscription, not print buyers.
Back to the Customer portal guide index.
Test with one trusted buyer account first — confirm invite email, activation, and a sample quote or proof before go-live.