Prices below are the default self-serve catalog. Your MadeLab team can change plans or assign Custom per shop — always check Billing and Pricing on your site.
Plan table (self-serve)
Plan | Price (default) | Summary |
|---|---|---|
Free | $0 | PrintShop + Portfolio/Marketplace core; limited users/orders/quotes |
Starter | $99/mo | Adds reports, shipping labels, backup, quote pipeline, automations |
Pro | $199/mo | Adds inventory, blank suppliers, customer order status, pricing matrix, deeper order field permissions; unlimited users/orders on the default catalog |
Custom | Contact us | Everything in Pro + API, custom domain, slug edit, app branding; dedicated pricing |
Custom is not chosen on the signup form — assigned by sales or platform administrators.
Quantity limits (defaults)
Free | Starter | Pro | Custom | |
|---|---|---|---|---|
Users | 3 | 10 | Unlimited | Unlimited |
Orders / month | 50 | 500 | Unlimited | Unlimited |
Quotes / month | 20 | 200 | Unlimited | Unlimited |
Design storage | ~0.2 GB | 10 GB | 50 GB | 100 GB |
Backup files / retention | 10 / 30d | 20 / 60d | 30 / 90d | Unlimited / deal-based |
What’s included by plan
Feature | Free | Starter | Pro | Custom |
|---|---|---|---|---|
Portfolio / Talent / Messages | ✓ | ✓ | ✓ | ✓ |
Marketplace | ✓ | ✓ | ✓ | ✓ |
Reports | — | ✓ | ✓ | ✓ |
Shipping labels / carriers | — | ✓ | ✓ | ✓ |
Backup | — | ✓ | ✓ | ✓ |
Quote pipeline | — | ✓ | ✓ | ✓ |
Automations | — | ✓ | ✓ | ✓ |
Inventory | — | — | ✓ | ✓ |
Blank suppliers | — | — | ✓ | ✓ |
Customer order status lookup | — | — | ✓ | ✓ |
Pricing matrix | — | — | ✓ | ✓ |
Deeper order field permission editing | — | — | ✓ | ✓ |
API | — | — | — | ✓ |
Custom domain | — | — | — | ✓ |
Edit shop slug | — | — | — | ✓ |
Dashboard branding | — | — | — | ✓ |
Where you’ll see plan gates
When a plan lacks a feature, the sidebar hides it or the page shows upgrade / blocked:
Area | Needs |
|---|---|
Inventory | Pro+ |
Shipping labels (buy postage) | Starter+ |
Portfolio, Talent, Messages | Portfolio on your plan and product mode Portfolio (for Portfolio editors / Marketplace) |
Marketplace | Marketplace on your plan + product mode Portfolio |
Blank suppliers | Pro+ |
Reports / Backup | Starter+ |
Customer order status | Pro+ |
Pricing matrix | Pro+ |
Quote pipeline | Starter+ |
Usually available once PrintShop is on and your role allows it: Orders, Quotes, Customers, Users, Decoration methods, core Settings, Billing, Dashboard.
Product mode also hides PrintShop-only vs Portfolio-only menus — see Overview.
Upgrade / change plan
In the app: Billing or Settings → Billing & Plan
Public site: Pricing
Platform team: Platform → Tenants → Assign plan (including Custom)
Billing (you pay MadeLab) is separate from Payment processor (customers pay your shop).
Choosing a plan at day one
Need | Suggestion |
|---|---|
Try Orders / Quotes / Customers / Portfolio | Free |
Carrier labels + reports + automations early | Starter |
Stock / blank suppliers / pricing matrix | Pro |
Own domain, app branding, API, dedicated install | Custom (sales) |
Finish Setup before inviting buyers. You can always refine shop settings later under Settings.