Customer can’t pay our invoice — fix Billing?
Usually the wrong place. Configure Settings → Payment processor, then use shop Invoices / portal pay — Invoices & receipts.
Billing → Invoices vs Invoices in the menu?
Billing invoices = your subscription charges. Main Invoices = customer order invoices.
Custom missing from checkout?
Self-serve is Free / Starter / Pro. Custom is sales or platform admin assign.
Suspended for non-payment?
Shop access may lock. Settle billing or ask ops to reactivate / fix the plan.
Back to the Billing guide index.
Keep Billing (your MadeLab plan) separate from customer Invoices / Receipts — they look similar but pay different people.