Why no email?
Check SMTP / shop email settings, category prefs (Profile + Settings), and spam. In-app may still work.
Too noisy?
Mute categories under Profile → Notifications. Ask an admin to soften shop defaults.
I expected a reminder but nothing came
That may be an Automation, not a live alert — check Settings → Automations (Starter+) and Recent runs.
Staff invite vs buyer portal invite
Different emails. Staff: Users & team. Buyers: Customer portal.
Someone @mentioned me but I got nothing
Check Profile → Notifications → Mentions, then ask them whether they Saved after adding @. Only newly added tags notify; re-saving notes that already included you does not send again. How to tag: Work inside an order.
Back to the Notifications guide index.
Mute noisy categories in Preferences if your inbox is loud — critical order events can stay on.