Packing (every plan)
On the order Production tab:
Enter packing / boxes (box types come from setup).
Print a packing slip or work order from the print actions when you need paper on the floor.
Packing data works even on Free. Buying carrier labels needs Starter+ — Shipping.
Shipping labels (Starter+)
Finish packing.
Use shipment actions on the order or open Shipping in the menu.
Rate-shop → purchase label → print.
Mark shipped when the parcel leaves — may notify the customer and update stock if inventory products were linked.
Invoice and payment (sales money)
After Approve, an invoice draft already exists for the job.
Staff steps
Open Details on the order (or Invoices in the menu).
Send the invoice when ready.
Customer pays via the email/pay link or Customer portal → Invoices.
When paid, a receipt is created.
Important: two different “payments”
Goal | Where |
|---|---|
Customer pays this order’s invoice | Settings → Payment processor (Stripe Connect, etc.) |
Your shop pays MadeLab subscription | Billing in the menu |
More detail: Invoices & receipts, Customer portal, Billing.
Stock check (Pro+)
If you use Inventory:
On Approve, materials may allocate.
On the Production tab, use the inventory check panel for shortages and POs.
Shipping out can reduce stock for linked products.
Without Pro inventory, skip this — production still works. Guide: Inventory.
Customer tracking (Pro+)
Share guest order status lookup or portal production milestones when your plan includes Customer order status — Customer portal.
Work down the order tabs from left to right when you can — quote and proof before production and ship usually avoids rework.